Terms & Conditions
Please feel free to email us if you have any questions or require further information.
Credit Card Payment Policy
Himalaya Pets Online uses PayPal Payment Gateway for its online credit card transactions. All credit card payments are handled and processed securely and confidentially through PayPal. No credit card details are collected or stored within the website. A customer selecting PayPal as their payment method is redirected to a secure environment within PayPal interface and once payment is complete, the customer is redirected back to our website.
You may find out more about PayPal payment security here: https://www.paypal.com/au/webapps/mpp/seller-security
All orders are shipped via Australia Post. We do our best to ensure all orders are shipped within 24 hours (excluding weekends and public holidays) unless goods are temporarily out of stock in which case we will endeavour to contact you to notify of the delay. We cannot guarantee that all orders will be sent out within 24 hours but do our best to ensure they are shipped promptly. After ordering online, you will receive an email confirmation containing your order details). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via within 1 working day; however, if goods are unavailable delivery will take a little longer. If you wish to query a delivery, please contact us at firstname.lastname@example.org
Returns / Faulty Goods
We can accept returns if you have ordered an incorrect product. Please return the item in (NEW condition) within 21 days of date of purchase and we will refund in full. If an item is faulty or arrives damaged, then please notify us within 7 days of date of invoice. We offer exchange of damaged or faulty items.
All prices listed on the site are subject to change without notice. From time to time we may need to modify prices andd may not be able to offer lower prices previously posted on the site.
Limitation of Liability
Himalaya Pets Online shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.
The product recommendations, pet health care advice, and other information provided on the site are not to be construed as Veterinary consultation or advice and are not meant to be a substitute for a consultation with a certified Veterinarian. The site content is provided “as is” to assist you, but should not be relied upon to make important health care decisions for your animals. If your animal is ill, you should take it to a certified Veterinarian for an examination and diagnosis.
Links to Third Party Sites/Third Party Services
This site may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Himalaya Pets Online and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Himalaya Pets Online is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Himalaya Pets Online, of the site or any association with its operators.
No Unlawful or Prohibited Use of Intellectual Property
As a condition of your use of the Site, you warrant to Himalaya Pets Online, that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Himalaya Pets Online, or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.
Data Protection and Privacy Statement
Himalaya Pets Online respect your right to privacy. Visitors should be aware that each time they visit a website two general levels of information about their visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site, and the second is information that is personal or particular to a specific visitor who knowingly chooses to provide that information. Our policy is to respect and protect the privacy of our visitors and will never willfully disclose individually identifiable information about its visitors to any third party.
The Service is controlled, operated and administered by Himalaya Pets Online, from our offices within Australia. If you access the Service from a location outside the Australia, you are responsible for compliance with all local laws. You agree that you will use Himalaya Pets Online content accessed through Himalaya Pets Online in any country or in any manner prohibited by any applicable laws, restrictions or regulations.